How Can We Help You?
Delivery information
Which states do you deliver?
We deliver across Pan India, covering major cities and states. You can place your order online, and we’ll ensure it reaches your preferred delivery location.
Can I choose my delivery time?
No, you cannot choose a specific delivery time. Orders are delivered according to the standard delivery schedule and availability.
Note:- Same-day delivery is available in Delhi, Noida, and Gurgaon for orders placed within the applicable delivery time.
I don't want to disclose my personal information to the recipient. Is this possible?
Yes, we respect your privacy and do not share your personal information with the recipient unless required for delivery. You can also choose a gifting option where available.
How do I track my order?
Once your order is dispatched, you will receive tracking details through your registered contact information. You can use the tracking link to check your order status.
What are the delivery charges?
Delivery is free for orders above ₹499. For orders below ₹499, applicable delivery charges will be added at checkout.
The date of delivery has lapsed, when will I get my order or refund?
If your order has not arrived by the promised delivery date, please contact our support team with your order details. We will check the status and assist with delivery or refund as per our policy.
Payment Related
What payment modes does Chocomohh accept for orders?
Chocomohh accepts secure only UPI payment options at checkout.
Do you provide a Cash on Delivery (COD) option?
No, we currently do not offer Cash on Delivery (COD). All orders must be placed using our available online payment options.
Do I have to pay any other charges over and above my order value?
Orders below ₹499 may have applicable delivery charges. Orders above ₹499 are eligible for free delivery, with no additional delivery charges.
Return and Refund Policy
What is the Return Policy offered by Chocomohh?
Chocomohh does not cover the return shipping charges. If an order is eligible for return, the return cost will be borne by the customer.
How can I reach Customer Support at Chocomohh?
You can contact Chocomohh Customer Support through the available contact options on our website. Our team will be happy to assist you with your queries.
What if the amount is debited from my bank account/wallet but the order is not placed?
If the amount is debited but your order is not placed, please contact our support team with the transaction details. We will verify the payment and assist with the order or refund.
Order modification/Cancellation
Can I cancel and modify my order?
Yes, you can cancel or modify your order before it is processed for dispatch.
What is the refund policy after an order is cancelled?
If your order is cancelled within 24 hours of placing the order, you will be eligible for a refund. Cancellations after 24 hours are not eligible for a refund.
Can I get a gift hamper customised?
Yes, customisation may be available for selected gift hampers. Please contact our team to discuss your requirements and available options.
My Account & My Cart
What is My Account?
My Account allows you to manage your personal details, view your orders, track deliveries, and manage your account settings.
I forgot my password!
Click on “Forgot Password” on the login page and follow the instructions to reset your password securely.
Can I remove products from my Cart?
Yes, you can easily remove any product from your Cart before placing the order.